Download and Install Taobao App

• First, download the Taobao app from your phone’s app store. This app is the primary interface for shopping on Taobao.

Create a Taobao Account

• Go to the Taobao homepage (www.taobao.com ) and click on "Free Registration" at the top right corner of the page.

• Enter your personal information such as name, email address, and phone number. You will also need to set up a password.

Enter Your Information and Shipping Address

• After creating your account, log in and navigate to the "Settings" section.

• Click on "My Shipping Address" and add a new address where you want your items to be delivered. If you don’t have an address, you can create one by entering recipient details.

Search for Products

• On the homepage, use the search bar to find what you’re looking for. You can search in Chinese or English. For better results, it’s recommended to use Chinese keywords.

• If you’re unsure about the exact name of the product, you can use Google Translate to convert the English name into Chinese characters and paste them into the search bar .

Check Seller Ratings and Reviews

• Before making a purchase, check the seller’s ratings. The symbols used are hearts, diamonds, and crowns, with crowns indicating the most trustworthy sellers.

• Also, read user reviews to get more information about the product quality and seller service. Most reviews are in Chinese, so consider using a translation tool like Google Translate .

Select Your Product

• Once you find a suitable product, click on it to view more details. Pay attention to product specifications, size, color options, stock availability, and shipping information.

• If you need further clarification, you can use Aliwangwang (a live chat program) to communicate with the seller directly .

Place Your Order

• Add the product to your shopping cart and proceed to checkout.

• Enter your shipping address if it’s different from the one saved earlier.

• Choose your preferred payment method. Common methods include Alipay, WeChat Pay, or bank transfer .

Review Your Order

• Before finalizing your purchase, review all the details of your order, including product information, shipping address, and payment method.

• Confirm your order by clicking "Place Order."

Track Your Order

• After placing your order, you can track its status through the "My Orders" section in your account.

• Shipping times vary depending on the seller and location. Popular delivery companies include China Post (EMS), YTO Express, ZTO Express, and SF Express .

​Tips for Successful Shopping

• Always check the return policy before purchasing.

• Be cautious of sellers with low ratings or fake products.

• If you encounter any issues during the process, contact customer support through Aliwangwang or the help center